booking POLICY

Purpose

Our booking policy is designed to ensure fair and efficient service for all clients while protecting both staff and clients from unnecessary disruptions. It also allows us to maintain a high standard of care by managing our schedule effectively.

General Guidelines

Appointment Confirmation

  • Appointment reminders will be sent by email 24 hours before the scheduled time.

Late Arrivals

  • If a client arrives late, their session may be shortened to respect the next client’s scheduled time. Full payment for the session will still apply. 

No-Show and Cancellation Policy

  • Cancellations/Reschedules within 2 Hours of Appointment Time: Appointments canceled within 2 hours of the scheduled time will incur a 100% charge of the session fee.
  • No-Shows: Clients who fail to attend their appointment without notice will incur a 100% charge of the session fee.
  • Cancellations/Reschedules within 24 Hours: Appointments canceled within 24 hours of the scheduled time but more than 2 hours prior will incur a 50% charge of the session fee.
  • Exceptions: Consideration will be given to emergencies or unavoidable circumstances on a case-by-case basis.

Liability Waiver

To protect both staff and clients from liability:

Client Responsibility:

Clients must provide accurate and complete health information during consultations.

  • Clients are responsible for notifying the therapist of any changes in their health conditions prior to the session.

Staff Responsibility:

  • Therapists will adhere to professional standards of care and hygiene.
  • Any adverse effects from treatment must be communicated promptly for appropriate follow-up.

Liability Limitations:

  • Unbound Massage and Myotherapy is not liable for any pre-existing conditions or injuries that are exacerbated due to undisclosed medical histories.

Payment Policy

  • Payment is required at the time of the appointment unless prior arrangements have been made.
  • Accepted payment methods include cash, EFTPOS, and major credit cards.
  • Charges for late cancellations and no-shows will be billed directly to the client and must be settled before booking future appointments.

Rescheduling Policy

  • Rescheduling can be done at no additional cost if completed more than 24 hours before the appointment.
  • Frequent cancellations or rescheduling may result in a request for prepayment for future bookings.

How to Cancel or Reschedule

  • Contact us via phone or email during business hours.
  • Online cancellations are available up to 24 hours before the appointment time.

Agreement

By booking an appointment with Unbound Massage and Myotherapy, clients agree to the terms outlined in this policy. This ensures a mutual understanding of responsibilities and promotes a professional and respectful environment for all.

Thank you for choosing Unbound Massage and Myotherapy. We look forward to helping you achieve your health and wellness goals!